Information We Collect

Personal Information You Provide

When you interact with our services, we collect information you voluntarily share with us. This happens when you register for our learning programs, request consultations, or subscribe to our updates.

• Contact details including name, email address, and phone number
• Professional information such as job title and organization name
• Financial records and budget documentation relevant to our services
• Payment information processed through secure third-party processors
• Communication preferences and subscription choices
• Feedback and correspondence you send to us

Automatically Collected Data

Our website collects certain technical information automatically to improve functionality and understand user behavior. This includes standard web analytics and security measures.

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns
• Referral sources and exit pages
• Date and time stamps of visits

How We Use Your Information

We process your personal information for specific purposes that directly relate to providing our budget compliance services and maintaining our business relationship with you.

We don't sell your personal information to third parties. We share data only when necessary to deliver our services or when required by law.

Data Storage and Security

Your information is stored on secure servers located in Australia. We've implemented multiple layers of protection to prevent unauthorized access, alteration, or disclosure.

Security Measures

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Secure authentication systems with password protection requirements
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices
• Backup systems with encrypted storage

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights efficiently.

Access and Correction

You can request access to the personal information we hold about you. If you find inaccuracies, you have the right to ask us to correct them. We'll respond to access requests within 30 days and won't charge unreasonable fees for providing your information.

Data Deletion

You may request deletion of your personal information, subject to certain exceptions. We'll need to retain some records for legal compliance, such as financial transaction records required under tax law. When deletion isn't possible, we'll explain why and discuss alternatives.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This won't affect essential service communications related to programs you're enrolled in.

Complaint Process

If you believe we've mishandled your personal information, you can lodge a complaint with us. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Third-Party Services

We work with select third-party providers to deliver specific aspects of our services. These providers have access to personal information only as needed to perform their functions.

• Payment Processors: Handle secure transaction processing without storing full payment details on our servers
• Email Services: Manage communication delivery and subscription preferences
• Analytics Providers: Help us understand website usage patterns through aggregated data
• Cloud Storage: Provide secure infrastructure for data storage and backup

All third-party providers are contractually required to maintain confidentiality and use your information only for specified purposes. They're selected based on their security practices and compliance with relevant privacy standards.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

When information is no longer needed, we securely delete or anonymize it so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies and similar technologies to provide functionality and gather insights about usage patterns. You can control cookie preferences through your browser settings, though some features may not work properly if you disable certain cookies.

Cookie Types

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings

International Data Transfers

Your personal information is primarily stored and processed in Australia. If we need to transfer data internationally, we ensure adequate protections are in place through approved transfer mechanisms under Australian privacy law.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through email or prominent website notices. The "Last Updated" date at the top indicates when the most recent modifications were made.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account and request data deletion.